Our staff will do whatever they can to ensure you receive treatment of the highest standard. But If you have any concerns, comments or suggestions, we want to know.
Should you have a concern that you feel need addressing, here are the steps that we have put in place to help.
Talking it through
If you have concerns about any aspect of our service, please feel free to approach any member of staff in person, by email or by telephone, at any time. You can ask for help when you attend your appointment.
What if I am not satisfied?
We are sure we will be able to resolve any issues that you may have. If you feel that you concerns have not been met, please write detailing them to firstname.lastname@example.org, it would be helpful to include in your email the following information:
Your full personal and contact details such as date of birth, address, phone number(s).
A full description of your concerns. Please state dates, locations and name(s) of staff involved, where possible. If you are raising more than one concern, it is useful to number each of the different points you are making. This helps us to make sure we answer all of your concerns.
If you are complaining on behalf of someone else, we may need to get their authorisation confirming that they have given permission for us to provide you with details of their care. We will send you a form to complete.
We will acknowledge formal complaints within three working days. We will carry out a full investigation which we normally aim to complete within 25 working days.